We are looking for an Inbound Call Centre Agent to join our team in Belfast. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, resolving customer complaints, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, be highly organized, and have a passion for helping customers. Responsibilities:
- Respond to customer inquiries and complaints in a timely manner.
- Provide accurate information about products and services.
- Maintain customer records and update customer information as needed.
- Resolve customer complaints and escalate issues to the appropriate department when necessary.
- Deal with all incoming and follow up contact from customers who have an enquiry or service request
- Be the first point of contact
- Provide accurate information about products and services.
- Follow up with customers to ensure satisfaction.
- Identify customer needs and recommend appropriate solutions.
Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company - Apply today!
Job Type: Full-time
Salary: £23,880.00-£24,408.00 per year
Benefits:
- Company events
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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