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1. Provide general reception duties, operation of switchboard, information and accurate message service at reception desks.2. Ensure that all tasks are carried out to a high standard of quality which meets all departmental and organisation requirements.3. To act as a telephone operator receiving incoming calls and making outgoing calls, communicating with patients as required ordetermined by service needs4.Provide factual, non clinical information to patients both face to face and over the telephone5. Effective and efficient use and co-ordination of patient data/appointment systems including processing of new referrals into a service6. Inputting of data to provide an effective information system to capture the 18-week data requirements7. Responsible for the scheduling of clinics, sending out appointments and booking of clinic rooms.
Preparation of case notes for clinicsessions, using all appropriate technologies, procedures and guidelines.8. To support with the process of issuing of requested equipment for example wheelchairs9. Assist in the locating, collecting and returning of case notes supporting and maintaining accurate systems of tracking and tracing in linewith Trust Policies and Procedures.10. Prepare patient files/service records for archiving, ensuring compliance with Trust Policies and Procedures.11.
Typing of letters, reports and other correspondence, and the input and checking of data and information into IT systems.12. General office duties including opening and distributing of post, good housekeeping, filing, photocopying and monitoring andmaintaining of supplies and stationery.13. Assist in the co-ordination of room usage.14. Support and maintain the reporting mechanism with regard to general state of repair of premise/area.
Ensure maintenance andorganisation of clinical and non-clinical environments15. Adaptable and flexible to operational change within service. Supporting other services within the Directorate in admin and clerical dutieswhen necessary.16. Post holders will travel different distances on a frequent basis across North of Tees locations17.
Demonstrate commitment to Improving Working Lives principles and flexible working patterns, to meet the needs of the service andstaff18. Tackle discrimination and harassment, and promote equality and diversity in the workplace19. Support the reduction of sickness absence; work place accidents; and promote zero tolerance on violence against staff20. Take responsibility for personal development and education and the development of a Personal Development Plan.
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