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1. To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service.
3. To deal with guest requests to ensure a comfortable and pleasant stay.
4. Allocation of bedroom for guests prior to their arrival
5. Be responsible for accurate and efficient accounts and guest billing processes.
6. To assist in always keeping the hotel reception area clean and tidy.
7. Undertake general office duties, including correspondence, emails, filing, to ensure the smooth running of the reception area.
8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
9. To ensure that all reservations and cancellations are processed efficiently.
10. To keep up to date with room prices and special offers.
11. To report any maintenance, breakage, or cleanliness problems to the relevant manager.
12. Undertake Petty cash and float management.
13. Attend training as required (e.g., first aid, health and safety, customer service).
14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
You will be required to work weekends, days and evenings - and the hours could change due to the business demands.
Usual work patterns - 7am - 3pm | 3pm - 11pm
Job Types: Full-time, Part-time
Part-time hours: 16-20 per week
Salary: £10.42-£12.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Experience:
- Customer service: 1 year (required)
Work Location: In person
