We are looking for a Warehouse Supervisor to support the National Gallery retail team for a period of 6 to 8 weeks.
The role
Reporting to the Retail Manager, the Warehouse and Fulfilment Supervisor is responsible for the smooth running of the warehouse, incoming and outgoing deliveries, fulfilment of online orders and the accurate updating and maintenance of the EPOS system. You’ll be responsible for the organisation of warehouse and fulfilment spaces.
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As Warehouse Supervisor, you will be receiving delivered goods for the commercial department and physically transferring them from delivery point to the retail warehouse location as well as separating delivered goods for internal departments, and organising deliveries to various collection points in-house and communicating this to internal teams.
You’ll be responsible for checking, counting and receiving stock deliveries, monitoring and investigating discrepancies, damages, any shortages and maintaining and updating online inventory. You will also be the point of contact for courier account managers and shippers, communicating regularly on new processes and delivery issues as well as liaising with trade businesses, museums and third party shippers to arrange trade shipments and delivery, including providing documentation for customs clearance.
Maintaining cleanliness, order and tidiness of stock and warehouse will be high on your priorities. You’ll be expected to observe, champion and comply with Health & Safety Policies, applying best practices.
How you’ll dazzle us
The perfect candidate for this role is someone who is a team player and a customer service superstar with ecommerce warehouse experience and at least 3 years’ experience in stock control. You will need fantastic interpersonal and leadership skills, with a flexible and problem-solving approach to work. You’ll be able to work under pressure and meet critical deadlines whilst paying strong attention to detail. A passion and enthusiasm for your work will be of huge benefit.
You will ideally have experience in the industry, supervising the smooth running of the warehouse and fulfilment experience with a good understanding of all aspects involved in retail processes, ideally within a museum or other similar organisation. Basic computer skills and knowledge of Microsoft Office (Word, Excel, Outlook), stock control software and systems is essential.
You will be subject to a Basic Disclosure and Barring Service (DBS) check. Please note that this role requires manual handling activities such as, but not limited to, carrying, pushing and lifting and is therefore physically demanding.
What happens next
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